If warranty service is needed for Arctic Air Refrigerators, Freezers and Merchandisers (all models):

1. Call 1-800-490-9574 with model, serial number and date of purchase ready.
2. Our service managers will then take care of finding the nearest service agent and will get any parts sent that may be needed for repair.

If warranty service is needed for Wine Cellars (Models DTW100 or SCW120):

1. Call 1-800-853-3508 with model, serial number, and date of purchase ready.
2. Our service managers will then take care of finding the nearest service agent and will get any parts sent that may be needed for repair

All service calls MUST be pre-approved by Arctic Air or they may not be covered.

Attention Service Agents:
In order to provide you with the quickest payment for warranty service calls, please fax or e-mail your invoice, copy of work order, & W9 tax form (if first time performing service for us) to:
Arctic Air Warranty Claims
Fax: 706-228-6757
E-mail: servicer.invoices@electrolux.com
Postal (if necessary):
PO Box 212261
250 Bobby Jones Expressway
Annex Building
Augusta, GA 30917